Return policy

Return & Refund Policy

At Sohoohair, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return and refund policy to ensure a smooth shopping experience. Please read the following guidelines carefully.

RETURNS

  1. Eligibility for Returns

    • Items must be returned within 30 days of delivery.
    • Products must be unused, in original packaging, and in the same condition as received.
    • Certain items, such as personal care products, perishable goods, or customized items, may not be eligible for return.

  2. How to Initiate a Return

      • Contact our support team at contct@sohoohair.com with your order number and reason for return.
    • If approved, we will provide you with return instructions.
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  3. Return Shipping

    • We recommend using a trackable shipping service to ensure your return is received.
    • Returns sent without prior approval may not be accepted.

4.Incorrect Address Policy:

  • ⁠Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
  • We are not responsible for orders that are lost, misplaced, or returned due to an incorrect or incomplete address provided by the customer.

REFUNDS

  1. Refund Process

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed to your original payment method within 30 days.

  2. Late or Missing Refunds

    • If you haven’t received your refund, please check with your bank or payment provider as processing times may vary.
    • If the issue persists, contact us at contact@sohoohair.com.

EXCHANGES

  • We only replace items if they are defective or damaged. If you need an exchange, contact us at contact@sohoohair.com.

By placing an order with us, you agree to this return policy. If you have any questions, feel free to reach out to our support team.